9 Critical factors for Business Process Re-Engineering
Business Process Reengineering involves the radical redesign of core business processes to achieve dramatic improvements in productivity, cycle times and quality.
In Business Process Reengineering, companies start with a blank sheet of paper and rethink existing processes to deliver more value to the customer. They typically adopt a new value system that places increased emphasis on customer needs.
Companies reduce organizational layers and eliminate unproductive activities in two key areas. First, they redesign functional organizations into cross-functional teams. Second, they use technology to improve data dissemination and decision making.
- To be successful, your BPR project must be aligned with the business strategy and long-term objectives.
- Be sure to get executive support for the BPR initiative to drive change and promote acceptance.
- Manage expectations around benefits, timeline and business impact.
- Use an independent facilitator and project manager to challenge the status-quo and bring expertise and real-life examples.
- Do not underestimate the resistance to change that may occur within the organisation.
- Ensure best-practice processes fit specific company needs.
- Do not rely on technology solutions alone to transform processes.
- Use a process pilot to get traction, buy-in and validate processes with all stakeholders.
- Ensure your process model is continually updated and remains current.
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